App support
We answer within two hours.
Support for Porchbook and Mow Book, 8 am to 8 pm Arizona time, seven days a week. You get a reply with a fix or a concrete plan, not an auto-response. Email [email protected] with the app name, your device, and what happened. Screenshots help.
Porchbook
Where are my leads stored?
In the app on your iPad or iPhone. We never receive them. Use Export CSV or Add to Contacts to move them anywhere.
Can visitors leave the sign-in screen?
Set a PIN in Settings. For a fully locked iPad, also turn on Guided Access in iPad Settings › Accessibility.
How does phone (QR) sign-in work?
The visitor scans the code on your iPad and fills the form on their own phone. The form is encrypted on their phone with a key that is only in the QR code, sent through our relay, and decrypted on your iPad. The relay cannot read it and deletes it as soon as your iPad has it.
Does it work without Wi-Fi?
On-screen sign-in works fully offline. Phone sign-in needs the visitor's phone to have signal; your iPad picks the leads up whenever it is next online, for up to seven days.
Which CRMs can import the CSV?
The columns match what Follow Up Boss, kvCORE/BoldTrail, LionDesk and most CRMs map automatically on import.
Mow Book
Can clients pay in the app?
No, on purpose. Invoices print your own instructions (Zelle, Venmo, check). No processor fees.
Can I use it on two devices?
iCloud sync is planned. Until then, keep one device as the main one and export CSV monthly.
Both apps
Refer five customers, get lifetime free
If you have the yearly plan, Settings shows your referral code and how many customers it has brought in. When five people buy the app (yearly or lifetime) and enter your code in Settings › Who referred you?, you get lifetime free. A Redeem button appears in your Settings, and after redeeming, turn off auto-renew for your yearly plan in your Apple Account so you aren't charged again. The yearly plan you already paid for isn't refunded.
What counts as a referral?
Each purchase counts once it is 30 days old and hasn't been refunded, and only once. We confirm each purchase with the record Apple signs. Your own purchase can't count, and the same Apple Account can't count twice. Lifetime buyers don't get a referral code, since they already have everything. We may withhold rewards obtained by abuse.
Join the test
Try the apps before release
We are inviting a small group of agents and lawn-care operators to try the apps before release. Testing is free. Email us with your market and how often you host open houses or mow.
A free year for our first 20 testers
The first 20 testers of each app who use it for real and tell us how it went get a year of the paid plan free. For Porchbook that means using it at one real open house. For Mow Book, running at least five real clients through it for two weeks. Then answer three short questions by email, text or the app's feedback form. A sentence each is plenty. No calls, no reviews or ratings required. The free year renews at the regular price only if you keep it on, and you can turn that off any time in your Apple Account settings.
Free for life: refer three customers
Any tester who refers three people who buy the app within its first year on the App Store gets the paid version free for life. The new customer enters your tester code in the app's Settings after buying, and we confirm the purchase with Apple's record. We review every test report, answer and referral, and rewards are given at our discretion.
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